Customer Service Representative

Rockwall, TX

Full Time

Entry Level

Bacon Plumbing, Heating, Air & Electric is seeking enthusiastic and dedicated Customer Service Representatives to represent our company in a call center environment. This forward-facing role is on the front lines of Bacon, and is key to our mission of providing superior customer service.

Responsibilities

Answer inbound calls in a high-volume call center environment promptly and professionally
Address inquiries, complaints, and service-related issues in a timely manner
Provide accurate information about products, services, policies, or promotions
Document customer interactions and update records in ServiceTitan as necessary
Collaborate with team members to improve processes and enhance the customer experience
Monitor emails, text messages, and virtual leads
Maintain a positive, empathetic, and professional attitude toward customers at all times
Commit to growing knowledge of Plumbing, HVAC, and Electrical trade services to provide the most informed help possible
Perform any additional responsibilities and duties as assigned to support team and business needs

1 year of customer service experience in a call center or telemarketing role preferred
Experience with a Plumbing, HVAC, or Electric service provider in any capacity is preferred
Proficiency with computers, CRM software, and basic office applications
Excellent verbal and written communication skills
Strong problem-solving skills and ability to handle challenging customer interactions
Ability to work in a fast-paced environment and manage multiple tasks

Benefits
Bacon offers the following benefits in order to achieve a happy and healthy team culture together:

Medical
Dental
Vision
401k with match
Life Insurance
PTO and paid holidays

The pay for this role is competitive and based on experience. Multiple shifts available.

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Customer Service Representative

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